We're here to help
Contact support
Contact the biotime support team by phone, or send us a message below and we'll get back to you as soon as we can.
Phone support is open Monday to Friday, 8:30am – 5:00pm (AEST/NZST), excluding national public holidays.
Prefer email?
Send us a message
Fill out the form below with a few details about your issue and our support team will get back to you as soon as we can — usually within one business day.
The more detail you can give us, the faster we can help. Tell us what you were doing, what you expected to happen, and any error messages you saw.
Remote support
Let us take a look with you
If someone on our support team has asked to connect to your screen, download TeamViewer QuickSupport and read them the ID it shows. It runs without installing anything, and the connection closes when the session ends.
Download TeamViewer QuickSupport
Only download this when a biotime support team member has asked you to.